Terms and Conditions

Effective November 13, 2026

These terms govern use of CloudCPA Bookkeeper (the "Service"), operated by Cloud Accounting Group, Inc., doing business as CloudCPA ("CloudCPA", "we", "us"). By signing in or connecting an organisation, you agree to them. If you are a client of CloudCPA, your engagement letter also applies, and it controls if it conflicts with these terms.

1. The Service

The Service supports the bookkeeping, reconciliation, month-end close and analysis work CloudCPA performs for its clients. It connects to Xero, prepares proposed transactions and entries, and records approvals. Access is by invitation only.

2. Accounts and security

You must keep your password and two-step sign-in device secure, and you must not share your account. You are responsible for activity under your account. Tell us promptly at the address below if you suspect unauthorised access.

3. Connecting Xero

By connecting a Xero organisation, you confirm that you are authorised to do so, and you authorise the Service to access that organisation's data within the permissions granted. You can disconnect at any time. Your use of Xero remains subject to Xero's own terms.

4. Approvals and AI

The Service uses automation and AI (Anthropic's Claude) to suggest categorisations, matches, journal entries and explanations. These are suggestions. Changes are posted to Xero only by an approved user, or automatically where your firm has turned on auto-posting for a specific type of change. AI output can be wrong. Reviewing and approving entries remains the responsibility of the approving user and of CloudCPA under your engagement.

5. Acceptable use

You must not misuse the Service. This includes attempting to access another client's data, interfering with the Service's security, uploading malicious files, or using the Service for unlawful purposes.

6. Your data

You keep ownership of your data. You grant CloudCPA permission to process it to provide the Service and the services in your engagement. We handle it as described in our Privacy Policy and under our professional confidentiality obligations. We do not use your data to train AI models.

7. Not advice by itself

Reports, scores and analysis produced by the Service support CloudCPA's professional work. On their own, they are not an audit, review, compilation or tax advice. Any such services are provided only under a separate engagement.

8. Availability and changes

We work to keep the Service available and secure, but it may be interrupted for maintenance, by outages at providers such as Xero or Google Cloud, or by Xero API limits. We may change or discontinue features.

9. Disclaimers and liability

Except as set out in your engagement letter, the Service is provided "as is", without warranties of any kind, to the fullest extent permitted by law. CloudCPA is not liable for indirect, incidental or consequential damages. Our total liability arising from the Service is limited to the fees you paid CloudCPA for the Service in the three months before the claim.

10. Termination

We may suspend or end access for breach of these terms or when an engagement ends. You may stop using the Service at any time. Sections 6, 7 and 9 survive termination.

11. Governing law

These terms are governed by the laws of the State of Florida, with venue in Martin County, Florida.

12. Contact

Cloud Accounting Group, Inc. (CloudCPA)
Stuart, Florida
Email: support@thecloudcpa.net